FAQ

Frequently Asked Questions

Do you have a physical shop? No — The Allergy Shop operates exclusively online at theallergyshop.com.au. All orders are dispatched from Sydney and delivered Australia-wide and internationally via Australia Post E-Parcel, with tracking details emailed to you after dispatch.

Do you offer click and collect? No — click and collect is not available. All orders are shipped directly to your nominated delivery address.

How do I place an order on The Allergy Shop? Browse the website, add items to your cart, and proceed to checkout. You can pay securely via PayPal or credit card through E-Way. You'll receive an order confirmation email immediately after purchase, followed by a tracking email once your parcel is dispatched.

Can I change or cancel my order after placing it? If you need to change or cancel your order, please contact us as soon as possible. Once an order has been dispatched we are unable to make changes. Use the Contact Us page on our website to reach the team quickly.

What payment methods does The Allergy Shop accept? We accept major credit and debit cards via E-Way, and PayPal. All transactions are processed in Australian dollars. Our checkout is SSL encrypted and all payments are handled by industry-trusted payment gateways.

Do you ship everywhere in Australia? Yes — we ship Australia-wide and internationally every day. International shipping costs are calculated at checkout based on destination and parcel weight, quoted in Australian dollars.

What are the shipping costs? Within Australia: standard delivery is $6.95, express delivery is $11.95 (parcels under 1 kg), and orders over $150 qualify for free delivery. International rates are calculated at checkout based on destination and weight.

What is the delivery time? After dispatch you'll receive an email with tracking details and an estimated delivery date. Most Australian parcels arrive within a few business days. Express delivery (under 1 kg) is available for faster service. Australia Post delivery times may vary — check auspost.com.au for current updates.

Do I need to sign on delivery? All orders require a signature upon delivery by default. If you prefer authority to leave, add your instructions in the checkout notes field and we will pass them on to Australia Post.

I haven't received my tracking details — what should I do? Tracking details are emailed automatically once your parcel is dispatched. If you haven't received them, your order may not yet have been dispatched, the email may have gone to your junk or spam folder, or the email address on your account may be incorrect. Please contact us if you have any concerns.

Do you ship to New Zealand and other countries? Yes — we ship internationally on a daily basis. To calculate shipping costs for New Zealand or any other country, simply add your items to the cart and enter your delivery address at checkout. The system will display the shipping fee in Australian dollars before payment.

What is your return policy? We offer a hassle-free return policy within a specified timeframe. Please note that for hygiene and sanitary reasons, certain items cannot be returned once opened or used — this is particularly relevant for skincare and wearable medical products. Please visit our Returns Policy page for full details.

What happens if my order arrives damaged or incorrect? If your order arrives damaged or you've received the wrong item, please contact us immediately with your order number and a photo of the item. We will arrange a replacement or refund as quickly as possible.

What types of products does The Allergy Shop sell? We specialise in allergy and eczema management products including wet wrap garments (TUBIFAST vests, leggings, gloves and socks), DermaSilk clothing for eczema, allergy bedding, allergy masks, nickel-free belts and jewellery, medication bags, EpiPen cases, allergy alert bracelets, asthma spacers, and skincare for sensitive and eczema-prone skin.

Do you sell TUBIFAST wet wrap garments? Yes — we stock the full TUBIFAST range for children and adults, including vests, leggings, gloves, and socks. TUBIFAST garments are used for wet wrap therapy, dry wrap therapy, and dressing retention for eczema and other skin conditions. Browse the Wet Wrap for Eczema category on our site.

What is DermaSilk and who is it suitable for? DermaSilk is a range of antimicrobial silk clothing designed for people with eczema and sensitive skin, available for men, women, and children (including babies). The knitted silk fabric is specially treated to reduce bacterial colonisation on the skin, helping to soothe eczema and reduce the need for topical treatments.

Do you sell medication bags to carry an EpiPen, Anapen, Neffy or inhaler? Yes — The Allergy Shop stocks a range of medication bags and cases designed to safely carry adrenaline auto-injectors and allergy emergency medication, including EpiPen, Anapen, Neffy (nasal epinephrine spray), and asthma inhalers with spacers. Available in sizes and styles to suit children and adults, our medication bags are perfect for school, travel, sport, and everyday use. Shop the full Medication Bags & Alerts range at theallergyshop.com.au.

Do you sell allergy bedding for dust mite allergy? Yes — our allergy bedding range includes dust mite-proof mattress covers, pillow protectors, and quilt covers designed to create a barrier against house dust mite allergens. These are suitable for people with dust mite allergy, asthma, and allergic rhinitis.

Do you stock nickel-free products for nickel allergy? Yes — we carry a dedicated Nickel Allergy range including nickel-free belts, nickel-free buckles, nickel-free earrings, and nickel test kits. These are ideal for people with contact dermatitis triggered by nickel in metal accessories.

Are you an Australian business? Yes — The Allergy Shop Pty Ltd is an Australian business based in Sydney. ABN: 95 153 341 265.

Is my personal and payment data secure? Yes — our website is SSL encrypted. All payments are processed through PayPal and E-Way, which are globally trusted, PCI-compliant payment gateways. We never store your full card details on our servers.

Can I get medical advice from The Allergy Shop? No — we are unable to provide medical advice. We can share general product information, but for any health concerns related to allergies, eczema, or other conditions, please consult a qualified medical professional such as a GP, allergist, or dermatologist.

How can I contact The Allergy Shop? You can reach us via the Contact Us form on our website at theallergyshop.com.au. We aim to respond to all enquiries promptly during business hours (Sydney time, Monday to Friday).